Contact

The fastest way to reach the team is email: support@riva.city. We aim to reply within a few days.

For account issues (lost access, deletion requests, sign-in problems), email us from the address registered to your account so we can verify it's you.

Found something broken? Tell us what you did, what you expected, and what happened instead — a screenshot helps. Exploits reported responsibly are always appreciated; abusing them is a fast way to lose an account.

If another player is harassing you or breaking the rules, email us with their username and, where possible, a link to or screenshot of the behaviour. Reports are handled confidentially.

The in-game forums are the best place for gameplay questions, feedback threads, and finding a gang — most of the community (and the dev team) is there.